King Communications
 
King Communications has been a valued asset to our organization for over a decade. I have had the pleasure of working with Bill, Darian and the rest of the staff on telephone, wiring, wireless, fiber and network expansion projects during that time. King Communications holds themselves to the highest standards and provide outstanding customer service not only during the installation, but for years after. Our organization has been "ahead of the curve" because of Bill's expertise and what he brings to us in the way of technology. After working with vendors in the Pittsburgh and Philadelphia TeleCo/Network wiring markets, I now realize just how fortunate we are in the Erie area to have a company who provides great service at an extremely high level consistently. No one does it better than King Communications.
 
1962 West 26th Street
Erie, Pennsylvania 16508
 
P: 800.788.5464
P: 814.454.0955
F: 814.454.4569

News & Releases

NEC Launches ML440 Handset for Small to Mid-sized Businesses
Posted on Tuesday, November 1, 2011 at 9:25 AM

Irving, Texas – November 1, 2011 – NEC Corporation of America (NEC) today announced the availability of the ML440 Multi-line Wireless Handset for the UNIVERGE SV8100 communications server, designed specifically to meet the needs of small to mid-sized businesses. The first ML440 deployment was part of a recent system upgrade that allowed for increased employee productivity and enhanced customer service.

Southern Wholesale Florist, a family-owned small business in Little Rock, Ark., recently completed beta testing of the ML440. NEC and authorized NEC dealer, Heritage Communications Inc., led the implementation which allows sales associates to answer customer calls anywhere in its 17,500 square foot facility, including within the floral coolers.

“We’ve relied on NEC technology since 1998, so when it came time to upgrade our phone system we knew who to turn to for a wireless handset that would allow us to increase efficiency and survive rigorous daily use by our sales reps,” said Misty Gaston, VP and corporate secretary for Southern Wholesale Florist. “Our 400 customers now feel like they are being heard and it allows our sales force to fill more orders in a shorter period of time.”

According to Gaston, the ML440 has helped employees stay in touch with customers and  address customer needs on a more personal basis. Missed sales opportunities are a thing of the past, now that the sales force can take calls while filling other orders on the warehouse floor. Also, the new UNIVERGE SV8100 communication system has decreased the number of customer complaint calls, which has boosted return sales and employee morale.

“Southern Wholesale Florist’s ordering system deals in same-day delivery which makes streamlined communications a must. They now have an edge to help them get fresh orders to their customers faster and more accurately,” said Larry Levenberg, Vice President of Channel Sales and Marketing, Communications Technologies, NEC Corporation of America.. “NEC’s ML440 handset provides employees with an innovative way to assist customers, whether at their desk, on another line, or while hunting the show floor for just the right product to fill a customer’s order.”

The ML440, now generally available to NEC customers, operates on the 1.9 GHz band giving superior sound quality compared to products sold on the 2.4 GHz and 5.8 GHz bands. The handset also includes:

  • Illuminated, color LCD display with GUI for poorly lit environments
  • Internal loudspeaker provides hands free operation
  • Advanced call-logging features simplify call management
  • Long-lasting battery includes 20 hours of talk time of and 200 hours of standby
  • Compact design allows for easy use in physically active work conditions
  • Soft keys for hold, transfer, conference
  • Multiple handsets can be programmed to ring at once
  • Calls can transfer to the back office after a set amount of time

“In our business if you drop a call or don’t get back to a customer fast enough, they call the next supplier on the list,” said Gaston. “As one of my top salespeople said, he wouldn’t do this job if we went back to the old system.”

Read more on the NEC Corporate website.

 
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